FAQ

Contact details

Boutique & showroom

Open by appointment only:
Tuesday from 10:30 a.m. to 5 p.m.
Wednesday from 10:30 a.m. to noon
Friday from 10:30 a.m. to 4 p.m.
Saturday from 11 a.m. to 5 p.m.
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Do you have a physical store?

The boutique is open by appointment: Tuesday from 10:30 a.m. to 5 p.m., Wednesday from 10:30 a.m. to noon, Friday from 10:30 a.m. to 4 p.m. and Saturday from 11 a.m. to 5 p.m.

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Is your boutique easily accessible?

Eekhout is located in a side street of the small ring road (R40) of Ghent and is easily accessible by car. If you come by train, get off at the Gent Sint Pieters stop and take streetcar 1 towards the center or walk through the Citadelpark.

Directions

Can I have my jewellery made with my own designs and ideas?

I work only within my recognizable style, but of course I take your wishes into consideration. However, copying jewellery from other designers or jewelry brands I do not do.

Do you work with old gold?

Old gold family jewelry can be processed into a new contemporary piece, even the gemstones and possibly pearls can be reused.

Your old gold can also be turned in when you have a new piece of jewelry made or purchased. The value will then be deducted from the total bill.

Do you perform repairs?

I do not perform repairs on jewellery not purchased from me, for this I refer you to a local jeweler.

Do you also make silver jewellery?

From now on, I only focus on making gold jewelry creations, where you have the choice of

  • 18ct yellow gold
  • 18kt rose gold
  • 18ct white gold
What is the delivery time?

This varies from piece to piece because each piece of jewelry is a unique piece with a special challenge. Delivery time is usually 5 to 8 weeks.

I am interested in jewellery from the webshop, but I do not want to pay through this platform?

Send an e-mail to info@mariebenedicte.com indicating that you wish to pay by bank.

Can I come and see the jewelry from the webshop first?

Of course this is possible, because all my jewelry creations are unique pieces the jewel will be kept on option for a while and removed from the webshop. To do this, please send an email to info@mariebenedicte.com.

How will I be notified of updates?

Subscribe to my newsletter or follow me on instagram, facebook and pinterest. This way you will be the first to know about new collections, buying new gemstones, pearls and events.

How do I best maintain my jewellery?

All jewelry purchased from me can always be refreshed free of charge.

However, a repair fee will be charged if more work is needed, such as sanding out and polishing scratches, reviewing settings or re-knotting pearls.