Article 1.
The legal relationship between Marie-Bénédicte Jewellery Design, (hereinafter referred to as "Marie-Bénédicte de Schryver"), based in 9000 Ghent, Eekhout 16, Belgium, registered in the CBE under the number 0589 872 044, and the Customer, is governed by these General Terms and Conditions, the order form, the invoices and any special conditions (hereinafter collectively referred to as "the Agreement"). Contact details: Marie-Bénédicte de Schryver, tel: 00 32 (0) 9 324 56 45, info@mariebenedicte.com
Article 2.
These General Conditions cover any sale, any reworking of existing materials or jewellery of the customer and the repair of jewellery. The contract is made:
- In case of payment by the buyer of a jewel through the online shop
- In case of the acceptance by Marie-Bénédicte de Schryver of the order placed by the customer, requested special order or requested repair
The Terms and Conditions apply as soon as the Customer places an order, requests a special order or repair. By doing so, the Customer expressly acknowledges having read these conditions and accepting them in their entirety and without reservation. Although Marie-Bénédicte de Schryver makes every effort to present the entries on the website correctly, exceptionally certain data may contain errors. If a mention on the website contains an obvious error, Marie-Bénédicte de Schryver reserves the right to cancel any orders based on this obvious error.
Article 3.
All mentioned prices are expressed in EURO, and always including V.A.T. All prices in the online shop are including V.A.T. The mentioned prices on the website and in the online shop are valid at the moment of publication on the site, these prices are subject to price fluctuations due to the fluctuations of price in precious metals and stones. The statement of price refers only to the items as it is described verbatim. The accompanying photos are a good indication, but may contain elements not included in the price. Prices for an order, special order or rework and repair include 21% VAT. For an order, from the moment of acceptance of the quotation, 50% of the price to be invoiced is paid in advance by bank transfer. The balance of the price is due before the Customer comes to pick up the creation and without which no pickup can take place. All payments are made by wire transfer or credit card. All payments must be made in advance. When purchasing through the webshop, delivery costs are charged separately.
Article 4.
Without prejudice to the exercise of other rights available to Marie-Bénédicte de Schryver, in the event of non-payment or late payment, the Client shall be liable, ipso jure and without notice of default, to pay interest of 10% per annum on the unpaid amount. In addition, the Client shall be liable, ipso jure and without notice, to pay a fixed indemnity of 10% on the amount concerned, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, Marie-Bénédicte de Schryver reserves the right to reclaim the articles not (fully) paid. The delivered articles remain until the moment of full payment by the Customer, the exclusive property of Marie-Bénédicte de Schryver.
Article 5.
For special orders following reworking of existing materials and/or jewellery which the Customer leaves in the care of Marie-Bénédicte de Schryver in order to carry out the order/reworking/repair, this jewel/material will be described. The abandonment by the Customer of an existing jewel/precious stone/material cannot be considered as an installment.
Article 6.
Delivery of the order can take place up to 4 to 12 weeks after payment. The Customer comes to pick up the order at Marie-Bénédicte de Schryver, unless otherwise agreed. When ordering from jewellery , the risk of loss, theft or damage during transport lies solely with the Customer, unless expressly agreed otherwise.
jewellery ordered in the webshop that are in stock are shipped within a period of two business days to a maximum of 3 weeks.
Article 7.
Right of withdrawal: only the jewellery purchased through the webshop (so no custom-made jewellery or jewellery which were adapted according to the wishes of the Customer, wedding rings and engagement rings) can be returned within 14 days. No later than 14 days after Marie-Bénédicte de Schryver was informed of your decision, Marie-Bénédicte de Schryver will refund the price paid including delivery costs (excluding any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) using the same means of payment with which you paid. If the jewel being returned is damaged, compensation will be claimed to compensate for the decrease in value of the jewel due to the damage.
Article 8.
Upon purchase of a handmade jewelry by Marie-Bénédicte de Schryver, the customer is entitled to a two-year warranty. This guarantee is only valid when the damage occurred as a result of hidden defects or construction errors of the product concerned. The repair or exchange of the product is therefore at the expense of Marie-Bénédicte de Schryver. The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, adjustments or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. In this case, the repair, if required, will be charged to the customer.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
If a defect is detected, the Customer must inform Marie-Bénédicte de Schryver as soon as possible. In any case, any defect must be reported within a period of 2 months after its discovery. Thereafter, any right to repair and/or replacement expires.
Article 9.
Any complaint must be reported within 14 days from delivery date, via registered letter with accompanying photos of the jewel.
Article 10.
In case of disputes, only the courts of the judicial district of Ghent are competent.
In case of disputes, consumers can contact the Online Dispute Resolution platform. This is an Internet platform set up by the European Commission with the aim of resolving disputes arising from e-commerce out of court. https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
